Observed in MatosConnect field testingCustomer care
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One compatible device and one MatosConnect eSIM can connect through supported available partner networks—without asking you to manage three carrier accounts.
Observed in MatosConnect field testing
Observed in MatosConnect field testing
Observed in MatosConnect field testingNetwork availability varies by device, location, service type, configuration, and network conditions. Verizon, AT&T, and T-Mobile are trademarks of their respective owners. These companies do not sponsor or endorse MatosConnect.
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Support designed around your next step.
Whether you are choosing a plan, preparing a phone, moving a number, or checking a feature, begin with the answers below. If you still need help, our contact paths connect you with the right team.
Send a support requestDoes MatosConnect own the networks shown on this website?
No. MatosConnect is an independent wireless brand. The network names and logos identify networks observed during MatosConnect field testing and do not indicate sponsorship or endorsement.
Will my phone always connect to all three networks?
No. Network access varies by device, location, service type, configuration, coverage, congestion, and other network conditions.
Why does MatosConnect show other network logos?
They help explain the multi-network experience observed in field testing. Each trademark belongs to its respective owner, and no affiliation or endorsement is implied.
Does every feature work on every available network?
Not necessarily. Calling, messaging, data, emergency services, and other features may differ by device, service configuration, location, and available network. Confirm current capabilities before activation.
Can MatosConnect guarantee that my device will switch networks?
No. Compatible devices may connect through supported available networks, but switching behavior and timing depend on device, SIM configuration, signal, location, and network conditions.
What wireless plans are available?
Standard and Premium service experiences are in development. Final plan names, allowances, and prices are awaiting approval.
Can I purchase service today?
Public purchasing is not available. Join Early Access to receive launch updates.
Can I keep my current phone number?
Number-transfer capabilities and policies are still being finalized. Keep your current service active unless instructed otherwise.
Can I bring my own phone?
An unlocked device may be eligible after a device and network compatibility review.
How do I find my IMEI?
Dial *#06# or look in your phone settings under About or Device information.
Does my phone need to be unlocked?
Yes. A phone locked to another carrier must be unlocked by that carrier before activation.
Will calling and messaging be available?
Calling, messaging, and related capabilities remain subject to final service validation and approval.
Will mobile hotspot be available?
Hotspot rules have not been finalized and are not currently advertised as a public feature.
How will taxes and fees work?
Taxes, regulatory fees, refunds, and billing policies are awaiting final approval.
When will monthly service begin?
Commercial activation timing has not been announced. Eligible participants receive guidance from the MatosConnect team.
Will multiple lines be supported?
MatosConnect is designed to bring phone and tablet lines into one account, subject to final availability.
Can I change service options?
Account-change procedures will be published after the final service structure is approved.
What affects data speed?
Location, network traffic, signal strength, device capability, and plan terms can affect speed.
Is coverage available everywhere?
No wireless network covers every location. Always review coverage and device compatibility first.
Will 5G access be available?
Network generation and coverage depend on device capability, location, and available partner networks.
Will service work outside the United States?
International use and roaming have not been approved for publication.
Will international calling be available?
International calling capabilities and rates are still under review.
How long will activation take?
Activation methods and timing vary by device and eligibility and will be confirmed during guided onboarding.
What if my activation needs help?
Our support team can guide device settings, eSIM setup, and common activation steps.
Can I use eSIM?
Many recent iPhone and Android models support eSIM. Compatibility must be confirmed for the exact device.
How will family accounts work?
The intended experience includes multiple phone and tablet lines with account and per-line usage visibility.
Will business service be offered?
Business connectivity is part of the long-term product direction; commercial terms are not yet published.
How do I contact support?
Use the contact page for sales, device, account, or technical assistance.
How is my personal information handled?
Information is used to respond to requests, review eligibility, and support service in line with the privacy policy.
Where can I read the service terms?
Visit the Terms & Conditions and Privacy Policy pages linked in the website footer.
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